There are various sources of music for hold. These include off-the-shelf commercial CDs, stock MOH CDs (with or without voice-overs), custom-designed MOH (with or without voice-overs), online on hold, and radio. All the music could be played by a music on hold player. Therefore, it is, essential to obtain a music on hold player that accommodates all the music sources. It is essential that you are aware of the law regulations governing these music sources so as to opt for the most suitable source.
The only real sources of music for hold that you can play with no fear of legal action are custom-designed MOH since you could select music which is not copyrighted and stock MOH CDs as these CDs are designed for MOH and so they feature music that has been licensed or that is not protected by the laws of copyright. You have to pay if the telephone on hold music is coming from the radio as even radio stations need to pay licenses themselves and they also do not have re-broadcasting rights. With commercial CDs, only play the music if the users had got permission from the song's title copyright owner (i.e if the song is not in the 'public domain') as well as from the song's mechanical copyright owner. There are options which allow your music on hold player to select, download, and play music which doesn't infringe on the laws of copyright when playing online on hold music. So it is, important that you consider the features of your music on hold player before you make a purchase order.
You can get classical telephone on hold music as most classical music does not require licenses and you could use royalty free music that is open to license online, or via your on-hold production company. If you want to get your music from radio, you can also get your music from subscription music sources such as Muzak and the likes of Music Choice should you have cable TV service. Licenses are given by BMI, AMS Music, and ASCAP, that are the U.S representatives for music copyright owners. These are also the enforcement agencies. Currently, the fine for playing radio music on hold is $1,500 should you get an out of court settlement. Typically, copyright infringement fines can range from $500 to $150,000.
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